International Shipping Support
For customers receiving packages. Find tracking updates, delivery timelines, customs information, and shipping support.
Tracking Your Shipment
- How do I find my tracking page?
- How do I read my tracking page?
- Where is my package?
- Why haven't I seen new tracking updates?
- What does it mean if my tracking page says "Passport Awaiting Item"?
- What does it mean if Passport can't find my tracking number/page?
Delivery Issues
- What do I do if my package has been marked "Returned to Sender"?
- Why does my tracking page say delivered but I haven't received my package?
- What if I can't be home to accept my delivery?
- My order is available for pickup. Where is it located?
- What do I do if my package has been damaged during the shipping process?
Duties, Taxes, & Customs
- How do I pay customs duties and taxes?
- Do I need to pay Duties and Taxes?
- How much duties and taxes will I have to pay?
- What do I do if my package is stuck in customs?
- Can I prepay my duties and taxes?
- Can I get a full refund on the duties and taxes that I paid?