On occasion, your local carrier may ask that you retrieve your package from a pickup location, rather than it getting delivered to your residence. We know that this is not always expected and wanted to provide further steps on where you can find your package.
- You can find which local carrier is being used by checking the 'your local delivery' section on your Passport tracking page.
- You can access the local carrier's tracking page by clicking the hyperlinked tracking ID.
- In most cases, the local carrier's tracking page will provide you with the address to your pickup location.
- If you are unable to locate the address of your pickup location, we advise reaching out to the local carrier directly.
We hope this helps! If you need further assistance, please reach out to the Passport support team.