We know that sometimes after placing an order, you may need to make adjustments. Take a look below for more information on if and when this is possible and what to do if this happens.
Can You Modify Your Order?
The possibility of modifying your order depends on the seller's policies and the stage of order processing:
- Before Processing: Changes are sometimes feasible shortly after order placement but before shipping processing. This is strictly up to the merchant and their policies.
- After Processing, Before Shipment: Some adjustments may still be possible but with limitations.
- After Shipment: Order modifications are no longer viable once a package has been shipped; returns or exchanges become the recourse.
How to Modify Your Order:
- Contact the Seller: Contact the merchant or their customer service team as soon as you possibly can.
- Check Website Options: Explore the merchant's website for modification options in sections like 'Order History' or 'My Orders.'
- Follow Merchant's Procedure: Adhere precisely to the merchant's instructions for accurate processing. They will be the best resource for making any updates to the items in your order and we advise reaching out to them directly for more information.
Key Considerations
Timing and awareness of potential costs are crucial:
- Timing: Act swiftly; changes become increasingly challenging once an order has been processed.
- Additional Costs: Adding items may increase the cost of your order.
- Different Shipping Times: Be prepared for separate shipments and varied arrival times.
- Cancellations and New Orders: If modification is unavailable, consider canceling and placing a new order. Be sure to check the merchant's policy before choosing this option.