Your Passport tracking page shows where your package is in its journey and provides updates as it moves from the merchant to you.
Depending on your shipment, your tracking page may include stages such as:
- Departed merchant facility
- Preparing for international export
- Customs clearance
- Arrival in destination country
- Delivery with in-country partner carrier
You can expand each stage under Previous status updates to see more detailed tracking information, including available locations, dates, and times.
Not every shipment will display every stage or the same tracking updates.
Current Status
The Current Status section at the top of the tracking page shows the latest available update for your package.
Depending on the shipment and its current status, you may also see additional information or actions. For example, after a package is delivered, a link to obtain proof of delivery may be available.
Below the Current Status section, you can review Previous status updates to follow your package's journey.
Departed merchant facility
Your package has left the merchant's facility and has started its journey through the shipping network.
On the way to processing center
What it means:
Your package is traveling from the merchant's facility to a processing center, where it will be prepared for international shipping.
What to do:
No action is needed. Continue checking your tracking page for the next update.
Preparing for international export
Your package is being prepared to leave its origin country and continue its international journey.
Shipped from origin processing center
What it means:
Your package has been processed at the origin processing center and shipped onward toward its destination.
What to do:
No action is needed. Some time may pass before the next tracking update while your package is traveling internationally.
Customs clearance
Depending on the shipment, you may see a Customs clearance stage while your package is being processed for import.
Customs processing times can vary, and more than one customs update may appear during this stage.
Arrived in destination country
What it means:
Your package has arrived in its destination country and is preparing to move through the import and local delivery process.
What to do:
No action is usually needed.
Customs – pending clearance
What it means:
Your package is awaiting or undergoing customs clearance before it can continue through the destination country's delivery network.
You may see this update more than once while customs processing is underway.
What to do:
No action is usually needed unless you receive a request for additional information, documentation, or payment.
Released by import customs
What it means:
Your package has completed import customs clearance and has been released to continue through the delivery network.
What to do:
No action is needed. Continue checking your tracking page for the next update.
Arrival in destination country
Your package has reached its destination country and is moving through the local shipping network.
You may see several tracking updates as your package moves between carriers and facilities.
Received from prior carrier
What it means:
Your package has been transferred from a previous carrier to another carrier responsible for the next part of its journey.
What to do:
No action is needed. Carrier transfers are a normal part of international shipping.
En route to delivery location
What it means:
Your package is traveling toward the next facility or location in the delivery network.
What to do:
Continue checking your tracking page for updates.
Arrived at terminal location
What it means:
Your package has arrived at a carrier facility where it will be processed before continuing toward delivery.
You may see this update more than once if your package moves through multiple facilities.
What to do:
No action is usually needed.
Delivery with in-country partner carrier
Your package is with the local carrier responsible for completing the final part of its journey.
Loaded on truck
What it means:
Your package has been loaded onto a delivery vehicle as part of the final delivery process.
What to do:
Continue checking your tracking page for the latest delivery update.
Delivered
What it means:
The carrier has recorded your package as delivered.
Your tracking page may also provide a link to obtain proof of delivery when this information is available.
What to do:
If you cannot locate your package:
- Check around your delivery address, including entrances, mailrooms, reception areas, parcel lockers, and other safe locations.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Review your tracking page and any available proof of delivery for additional details.