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  • International Solutions
    • Passport Global
      • Cross-Border Management
      • In-Country Enablement
      • Marketplace Management
    • Passport Shipping
      • Passport Seller of Record
      • Compliance Services
      • Industries
      • Duty Drawback
  • Success Stories
    • Success Stories
      • Carpe
      • OneSkin
      • Ogee
      • Universal Yums
      • The Wander Club
      • RIDGE
  • Partners
      • 3PLs
      • Partners Integrations
  • Resources
    • Resources
      • News and Articles
      • Service Alerts
      • Trump Tariff Updates
      • FAQ
  • Company
    • Company
      • Our Team
      • Our Careers
      • Our Technology
      • Our Product Updates
Request a Demo
  1. Passport Global
  2. Merchant Help Center
  3. Tracking and Customer Communication

Tracking and Customer Communication

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  • What should I do if my customer's shipment is delayed past the estimated delivery date?
  • Where is my customer's order?
  • What is the tracking update "Passport Awaiting Item"?
  • How can my customer subscribe to tracking updates?
  • How can I check what average transit times are for certain countries?
  • Does your support team handle all international requests?
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