How can my customer subscribe to tracking updates?

Notification process for customers:

1. Order Confirmation:

   • When an order is placed, the customer receives an order confirmation email from Shopify.
     
     

2. Tracking ID Assignment:

   • Once your warehouse or 3PL fulfills the order, the package is assigned a Passport Tracking ID.
   • The customer will receive an email from Shopify with the tracking ID that they can use to search for their Passport tracking page here.

Opting in for shipping updates

• Tracking Page Subscription:
  • Within the tracking page, the customer has the option to opt-in/subscribe to shipping updates by entering their email into the 'Shipping updates via email' section on their tracking page.
  • The customer will receive automatic email updates throughout the package journey by subscribing.

Types of Notifications

• Customers who subscribe to updates will receive email notifications about:
  • Package location updates
  • Availability for pickup
  • Status changes, such as "returned to sender" or customs delays

Compliance with Regulations

• Due to GDPR and the CAN-SPAM Act regulations, customers must opt-in to receive email notifications.
• We will not send notifications unless the customer has opted in.