What do I do if my package has been damaged during the shipping process?

If you receive your package and it has been damaged in any way, you may be wondering what to do next. While Passport can assist with tracking updates on your package, once it has been delivered, the retailer will be the best resource for getting issues like this resolved.

We advise reaching out to the retailer directly for further details on next steps, as that will be the fastest way to get issues like damages resolved. You can typically find their contact information on their website. 

While we do all we can to prevent damages, they cannot always be avoided. Your retailer will be happy to assist and we ask that you reach out to them as soon as possible!