After your order has been shipped, you should receive a Passport tracking ID, which you can use to find your tracking page for any updates on your shipment. If you encounter an error while tracking your package, there may be an issue. Read below for more information about why you could be experiencing this:
1. Duplicate Label Printing
- This can sometimes happen when two separate tracking numbers are mistakenly created because multiple labels have been printed for the same order.
2. Voided Shipping Label
- The order might have been canceled, or an administrative error might have led to the creation of a voided label.
3. Incorrect Tracking ID
- The tracking number might have been mistyped or is inaccurate.
Resolution:
- Please reach out directly to the retailer from which you placed the order or contact Passport's support team directly if you experience an error while trying to access your tracking page. We can further investigate to see what is causing the issue and provide you with next steps and more information regarding your order.
The screen below is an example of what it may look like if you are experiencing an issue with your tracking page: