Package Recipient Support
For customers receiving packages, find help with tracking, delivery timelines, and resolving shipment issues.
Shipping & Delivery
- How do I cancel my subscription?
- What do I do if my package has been damaged during the shipping process?
- Will my package still be delivered even though it is the weekend?
- How long will it take to receive my package?
- How long does it take to have an order delivered to my location?
- What does it mean if my tracking page says "Passport Awaiting Item"?
Customs, Duties & Taxes
- What do I do if my package has a customs clearance delay due to the Importer Registration/Identification Number?
- Can I get a full refund on the duties and taxes that I paid?
- What do I do if I already paid my duties and taxes, but I'm being charged more?
- Can I prepay my duties and taxes?
- What do I do if my package is stuck in customs?
- How much duties and taxes will I have to pay?
Package Tracking
Where is my package?
- My order is available for pickup. Where is it located?
- Why is my package late?
- Where is my order?
- What does it mean if Passport can't find my tracking number/page?
- Why hasn't my order been shipped yet?
- Where is my tracking page?