How do I enable Passport's tax ID checkout extension?

When shipping internationally, you may find that some countries require tax IDs from their residents for the package to clear customs. If the tax ID is not provided, it can cause delays, and in many cases, the customer will not receive their order. Due to this, Passport has created a tax ID checkout extension for orders being processed through Shopify. Collecting tax IDs directly at checkout eliminates your end-customers being contacted for their tax IDs after buying from you, giving everyone involved a better experience.

Please note: this extension is only available for Shopify Plus merchants.

How do I enable this feature?

1. Log in to your Shopify account.

2. Select Settings in the bottom left-hand corner.

   

3. Select Checkout on the left-hand menu.

   

4. Select Customize under the ‘Live’ checkout configuration.

   

5. Under Contact, select ‘Add app block’.

   

6. Scroll down to Passport Shipping and select ‘checkout-tax-id-field’.

   

7. Toggle on to include this extension in Shop Pay.

   

8. Hit the back arrow.
9. 

10. Click and drag the checkout-tax-id-field app block and place UNDER ‘Email or phone number’.

    

11. Hit save!

    

How do I test if I have this feature turned on?

1. Once the extension is enabled in your Shopify account, go to your website.
2. Place an item in the cart and proceed to checkout.

3. Select the country ‘Argentina’ and confirm that the tax ID field appears below the email field.

   

Which countries require tax IDs?

Tax IDs are currently required for customs clearance in Argentina, Brazil, Chile, India, Mexico, Oman, Qatar, and South Korea.

Tax IDs are often requested in China, Indonesia, Israel, Norway, Peru, and South Africa. 

You can check the following page for further information:

• Countries Requiring a Consumer ID

How does the extension work?

Passport’s optional tax ID field appears at Shopify checkout when one of these countries are selected: Argentina, Chile, Colombia, Costa Rica, Ecuador, Guatemala, India, Israel, Indonesia, Malaysia, Norway, Oman, Paraguay, Peru, Portugal, Qatar, South Africa, Spain, Taiwan, Turkey.

What about other tax ID countries, such as Brazil, China, Mexico, and South Korea?

Shopify has an automatic tax ID field that will surface at checkout when one of these four countries are selected.

Will this impact our cart conversion?

Since the tax ID field is optional, it should not affect conversion rates.

Please let our Partner Support team know if you have any further questions! We are happy to help!