If you can't find what you’re looking for in the Knowledge Center, contact our support team—we’re happy to help!
How to Contact Passport:
You can use our 'Get Help' button!
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- Click the “Get Help” button in the bottom right corner of the screen to chat with Boxxi, our support assistant.
- Select Your Role: Choose whether you are a merchant (shipping a package) or a customer (receiving a package).
- Describe Your Issue: Let us know how we can assist you.
Reach out to us via email!
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- If you are a merchant, you can reach out to partners@passportshipping.com.
- If you are a customer, please reach out to help@passportshipping.com.
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Chat hours of operation:
- Customers: Monday - Friday, 2am - 8pm EST
- Partners: Monday - Friday, 8am - 8pm EST
Whether you need help through our Live Chat Support or via email, our support team is here to assist. Don't hesitate to reach out!
**Passport does not offer phone support at this time. Chat and email support are the best channels to reach out to for assistance.**
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