Customize your branded tracking page

The branded tracking page editor lets you create a personalized experience for your customers when they track their orders. You can customize everything from your logo and fonts to region-specific advertisements.

How to access the editor

1. In the Passport Portal, click the Brand Configuration tab on the right side of the screen
2. On the Brand Configuration page, find the Branded Tracking Page section
3. Click the Editor button to open the tracking page editor

What you can customize

The editor lets you personalize your tracking page with:

• Logo and favicon: Upload your brand assets and add a clickable logo URL
• Fonts: Choose base and accent fonts that match your brand
• Colors: Set accent and bubble colors for a cohesive look
• Advertisement section: Create promotional content with images, text, and call-to-action buttons
• Social media links: Connect to your social platforms to build customer engagement

Ad localization

Target customers with region-specific advertisements based on their location. This powerful feature lets you show seasonal promotions (like swimwear ads in the Southern Hemisphere during their summer), native language content, or location-specific offers to increase conversion rates.

Benefits of localized ads:

• Display promotions in customers' native languages
• Highlight region-specific sales or product availability
• Increase engagement with locally relevant content

Setting up localized ads:

1. In the Advertisement section, toggle on ad localization
2. Create a default ad that will show to customers in regions without specific ads
3. Add new regions by clicking the add region button
4. Name your region (internal reference only - not visible to customers)
   • Be as specific or broad as needed: "France", "European Union", "Southern Hemisphere"
5. Select countries to include in this region from the dropdown menu
6. Design your regional ad with custom text, colors, images, and button settings

How it works: When customers track their orders, the system detects their location based on the parcel's destination country and automatically displays a regional ad. If no regional ad exists for their location, they'll see your default ad.

You can create as many regions as needed and edit them anytime - just remember to click Publish after making changes.

Publishing your changes

Going live: Click Publish to make your design live for customers. Changes take effect immediately.

Editing regions: You can edit or delete regions at any time. Remember to click Publish after making changes to regional ads.

Video walkthrough

Need help?

If you don't have access to the Brand Configuration section, contact our support team to update your account permissions.