What are the limitations on Passport shipments?

General limitations:

• Line Items and Order Value:
  • Passport shipments are limited to 35 unique line items per shipment.
  • Orders must have values under $2,500 USD to all countries.
  • This is due to Passport specializing in brand-to-consumer (B2C) rather than brand-to-brand (B2B) business.
  • Any parcel valued over $2,500 USD or with more than 35 unique line items is classified as B2B and follows a separate customs clearance process.

Customs regulations and caveats:

• Country-Specific Regulations:

  • Customs regulations in the destination country determine specific limitations.
  • For instance, Australian imports over $1,000 AUD require formal clearance, additional fees, inspections, clearance forms, and longer delivery times.

• Product Limitations:

  • There are also limitations on the kinds of products each country allows to be imported based on the item's HS code classification.

Commercial shipments:

• Commercial Classification:

  • Shipments deemed as "commercial" by customs are likely to be returned since B2B clearance is outside Passport's standard capabilities.
  • For example, a POA (Power of Attorney) and your CBN (Canadian Business Number) are required to process a parcel if a clearance occurs in Canada. A $100 USD per parcel clearance fee will apply.

• Required Documents and Fees:

  • Required documents and fees vary based on the destination country.

Important notes:

• Customs Regulations:

  • The destination country's customs regulations set these restrictions and prohibitions and are not within Passport's control.
  • Passport cannot be held liable for customs-held shipments, abandoned, destroyed, or otherwise confiscated due to customs regulations.

• Refunds and Credits:

  • Refunds or credits will not be issued for shipments affected by customs regulations.

• Pre-Shipment Consultation:

  • Contact our support team before shipments are fulfilled to determine whether they may be restricted or prohibited or if the product value is within the allowed range for brand-to-consumer shipments in the destination country.

For any further questions or assistance, please feel free to contact us! We are happy to help.